The term "ARC" or "us" or "we" refers to the owner of the website whose registered office is Arena Racing Corporation Ltd, Milbank Tower, 21-24 Millbank, London, SW1P 4QP. Our company registration number is 07997040 in England & Wales. The term "you" refers to the user or viewer of our website.
Ticket purchasers must be aged 18 or over.
Certain concessions may not be available for badges booked in advance and cannot be used in conjunction with any other offer, discount or voucher. For further details please contact the relevant racecourse office. Management reserve the right to withdraw any offers, discounts or concessions at any time.
Once purchased, refunds or transfers on tickets will only be available in the case of abandonment and not for any other reason.
In the event of racing being abandoned, refunds on badges and tickets purchased will only be paid in the following circumstances:
We accept debit or credit cards - Visa, Mastercard, Switch or Delta. Please note that there is a small card transaction charge for any card payments, the charge cost varies per racecourse.
Entrance to the racecourses is subject at all times to our terms and conditions of entry, a copy of which can be obtained from the racecourses on request.
Rewards4Racing is our fantastic rewards and loyalty programme which is free for all our customers to join and use. As a Rewards4Racing member, you will be entitled to earn Rewards4Racing points when you purchase tickets, raceday packages and hospitality packages at any of Arena Racing Company’s 15 racecourses. For further details about the Rewards4Racing programme, please click here.
During an advance ticket purchase online or over the phone with any of our racecourses, you will be given the opportunity to join the Rewards4Racing programme.
As well as earning valuable points when you make purchases with us, you can also earn points when betting online with Rewards4Racing’s betting partners, subscribing to racing partners such as the Racing Post and Racing UK and when shopping online with thousands of high street retailers.
These valuable points will then be converted into cash to be spent online or by phone with any of our racecourses, saving you ££’s off your next purchase with us.
If you choose to join the programme, look out for your Rewards4Racing welcome email and be sure to activate your account!
To view Rewards4Racing’s full terms and conditions, please click here. Rewards4Racing’s privacy notice, which explains how Rewards4Racing will use your personal information as a Rewards4Racing member, can also be viewed here. Should you wish to opt-out of receiving email marketing communications as a member of the Rewards4Racing programme, you may do so at any time by contacting Rewards4Racing at firstname.lastname@example.org.